• System Operations Manager

    Posted Date 3 months ago(12/24/2018 10:48 AM)
    Job ID
    # of Openings
    Job Location(s)
    Information Technology
  • Overview

    Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.


    We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!


    Duties & Responsibilities

    Medical Science & Computing is searching for a Systems Operations Manager to provide technical leadership and direction for systems at the National Institutes of Health (NIH).

    Primary Responsibilities:

    • Analyze systems operations needs, evaluate technical solutions, and apply industry best practices to provide responsive and effective solutions that align with customer goals and mission.
    • Work with multiple stakeholders to identify, recommend, develop, implement, and support cost-effective technology solutions to operations challenges.
    • Establish guidelines to monitor systems performance and ensure service stability; track progress and report on status of systems operations as well as infrastructure capacity, integrity, and availability.
    • Develop, implement, communicate, and enforce IT policies, procedures, and process improvements.
    • Lead cross-functional teams; recruit, hire, mentor, and manage personnel with diverse technical skill sets.
    • Raise issues and exceptions; follow-through to resolution.
    • Devise clear risk mitigation strategy and engage appropriate stakeholders.
    • Research emerging trends and new technologies to identify potential improvements; develop business case justifications and cost/benefit analyses for IT spending and initiatives.
    • Ensure the efficient utilization of IT resources, personnel, and equipment.
    • Develop maintenance schedules for infrastructure equipment.
    • Monitor physical inventory levels and virtual capacity; recommend purchases of equipment and supplies as needed to meet operational requirements and maintain agreed upon standby levels.
    • Administer and provide support for centralized tools and services such as Active Directory, backup solutions, web hosting, and server maintenance.
    • Lead efforts to maintain and upgrade from FISMA Moderate to FISMA High.
    • Create, implement, manage, and maintain the disaster recovery/ continuity of operations program (DR/COOP).



    • Bachelor’s Degree in Computer Science, Information Systems, or other related business, scientific, or technical discipline
    • 10+ years managing enterprise IT operations in a complex, research-based environment
    • Strong ITSM background to include ITIL v3 Foundation certification and experience applying ITIL-based practices
    • Experience with hardware and software for networking; distributed computing; virtualization; large-scale, high-performance storage systems; databases; telephony; and cloud computing.
    • Understanding of and experience managing to FISMA requirements for Moderate and High data systems
    • Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving.
    • Outstanding leadership, team building, and consensus building skills across diverse skill sets and stakeholder perspectives
    • Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change
    • Able to effectively and confidently communicate – in writing and presentations – complex topics and procedures with team members and all levels of customer stakeholders
    • Must meet all requirements for obtaining and maintaining a Public Trust Clearance

    Preferred Qualifications:

    • Experience in a scientific research and development (R&D) environment with demonstrated ability to analyze problems and propose multiple alternative solutions
    • Experience managing to FISMA requirements for Moderate and High systems
    • Experience with cloud solutions such as Amazon Web Services (AWS) and Microsoft Azure
    • Traditional and/or agile project management experience and certifications such as CompTIA Project +; PMI CAPM, PMP, ACP; or Certified ScrumMaster (CSM)
    • ITIL Intermediate Qualification(s) – especially Planning, Protection, and Optimization; Release, Control, and Validation; Operational Support and Analysis; Service Operations; Service Transition; and/or Continual Service Improvement



    Medical Science & Computing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.


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