• Helpdesk Technician

    Posted Date 1 month ago(12/18/2018 9:10 AM)
    Job ID
    2018-3260
    # of Openings
    1
    Job Location(s)
    US-MD-Rockville
    Category
    Information Technology
  • Overview

    Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.

     

    We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

     

    Duties & Responsibilities

    Medical Science & Computing is searching for a Help Desk Technician to support local and remote users with technical issues related to hardware and software. Position level will be commensurate with experience.

     

    Primary Responsibilities:

    • Respond to helpdesk tickets in a timely and professional manner, acting as Tier 1 and Tier 2 support for end users, and escalating advanced issues as needed
    • Install, configure, troubleshoot, and resolve incidents related to hardware, software, VoIP systems, and conference room equipment.
    • Follow relevant procedures to resolve incidents and fulfill requests within agreed upon service level agreements (SLAs).
    • Provide outstanding customer service both at desk-side and via remote tools.
    • Support secure operations by maintaining anti-virus and endpoint security applications and remediating vulnerabilities and incidents.
    • Assist with systems administration, troubleshooting, and resolutions.
    • Assist in maintaining appropriate levels of inventory for desktops, laptops, and peripherals.
    • Ensure compliance with security and operational policies and procedures.
    • Establish productive working relationships and maintain effective communications with teammates and end-users.
    • Contribute ideas in support of continuous improvement goals.

    Requirements

    Required Qualifications:

    • Experience with PC hardware (build and configuration), and peripherals
    • Experience with Windows 10 imaging/installation, and troubleshooting
    • Experience with installation, configuration and use of general office software (e.g. Microsoft Office Suite, Adobe Photoshop, etc.)
    • Strong troubleshooting and critical thinking abilities
    • Strong customer service skills.
    • Ability to express complex concepts in a clear, easy-to-understand manner with various levels of users and in face-to-face interactions as well as in writing.
    • Experience with Office 365 a plus
    • Experience with Active Directory a plus
    • Ability to obtain a Public Trust Clearance.

     

     

    Medical Science & Computing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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