• Desktop Support

    Posted Date 3 months ago(10/24/2018 2:40 PM)
    Job ID
    # of Openings
    Job Location(s)
    Information Technology
  • Overview

    Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.


    We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!




    Medical Science & Computing is searching for a Desktop Support to support the National Center for Biotechnology Information (NCBI), part of the U.S. National Library of Medicine, National Institutes of Health. This opportunity is full-time, and it is on-site in Bethesda, MD. 


    NCBI is one of the top 400 most visited sites. We provide free access to petabytes of biomedical and genomic information and our products are used by scientists all over the world, including PubMed, RefSeq, ClinVar, and Clinical Trials. Our engineers work throughout the software stack (front-end, middle-ware, backend, ops, test, and architect). All have a critical impact on biomedical science.  This position will serve the Medical Genetics and Human Variation Program’s mission is to provide accurate, timely and enriched data to genetic counselors, clinicians, data scientists and researchers studying the correlation between human variation and disease.


    NCBI is intellectual, collaborative, and passionate. We care that our products are used. We care that they are good. Engineers work in small teams with independent agile processes. We desire strong software engineering practices and are continually improving. We treat one another with respect and empathy. We support flexible work hours and telework, which facilitate an excellent work-life balance.


    Duties & Responsibilities

    • Windows Systems Patch Management
      • Creation and implementation of Windows Server deployment packages.
      • Deployment of server side patches and software updates via SCCM, WSUS, PSEXEC, Shavlik and SCUP (security updates, file system changes, 3rd party updates and driver revision control.
      • Configuration of new server share distribution points as demand by a growing infrastructure.
      • Collection and report creation using SQL and WMI queries to facilitate revision control and asset reporting.
    • Virtualization Administration
      • Creation, deployment and full support of new Hyper-V (VDI) clients for remote users and QA testers, requiring a variety of images created for Windows XP, Windows 7 and Windows 8 operating systems.
    • Tier III Support for the Windows Desktop Team
      • Provides Tier III Operational support for escalated incident tickets related to Windows Systems issues.
      • Point of contact for the developer, QA testers and indexer groups with a focus on MS Visual Studio, MS SQL Server and Windows image standardization.
      • Configure, install, monitor and maintain IT users’ desktop software and hardware. Providing technical support and guidance through Tier II support and work with vendors and in house developers to resolve Tier III issues. Responsible for documenting solutions to problems and developing end-user guidelines.


    • B.S. degree from an accredited institute in a relevant discipline (information systems, computer science or engineering, etc). An additional four years of relevant technical experience may be substituted for the Bachelor's Degree.
    • Proven professional experience as a Desktop Support, Technical Support Engineer or similar role
    • Proven experience with Windows Server 2012/2016, patch management, virtualization administration


    Desired Skills:

    • Windows Server 2012 /2016
    • Software Deployment Tools (example. Adobe Creative Cloud packager. OCT, Visual Studio packager, MDT, Windows Kits)
    • Batch / PowerShell Scripting
    • SCCM 2012 R2 and current
    • Helpdesk Tier III Support
    • Patch Management
    • User Migration Tools (USMT)
    • Technical User Support
    • WSUS
    • SCVMM
    • Active Directory
    • Group Policy Management
    • Security Center (VTS) Tenable
    • Symantec Endpoint Manager
    • License Server Management



    Medical Science & Computing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed