• Customer Support Specialist

    Posted Date 1 month ago(1 month ago)
    Job ID
    # of Openings
    Job Location(s)
    Information Technology
  • Overview

    Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.


    We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!


    Medical Science & Computing is searching for a Customer Support Specialist to support the National Institutes of Health (NIH). This opportunity is a full-time contract position at the National Center for Biotechnology Information (NCBI), part of the U.S. National Library of Medicine, National Institutes of Health, and it is on-site in Bethesda, Maryland.


    Duties & Responsibilities


    • Providing accurate and timely application support via e-mail and phone to customers navigating a manuscript submission system.
    • Communicating with authors of scientific and medical research articles.
    • Tracking and managing submitted manuscripts.
    • Quality assurance and troubleshooting.



    General Qualifications

    • Minimum Education Requirement: Bachelor’s degree.
    • Two years experience in a customer service environment.
    • Familiarity with online publications, specifically electronic journals or books.
    • Positive attitude; displays flexibility and patience in a high-volume work environment.

    Required Skills

    • Demonstrated experience working effectively as a member of a team.
    • Ability to effectively communicate technical and non-technical information to researchers and data providers.
    • Ability to work with complex, detailed information and make decisions based on that information — that is, think analytically.
    • Excellent verbal and written communication skills.
    • Excellent organizational skills.
    • Familiarity with general computer applications.

    Desired Skills

    • Experience working in a ticketing system such as Parature or Dynamics.
    • Experience managing production workflow of an online publication.
    • Knowledge of XML.
    • Experience with UNIX/Linux in a data production environment.


    Medical Science & Computing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.


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