• Sr. IT Technician (Lab/Scientific Equipment)

    Posted Date 2 weeks ago(8/6/2018 10:08 PM)
    Job ID
    2018-3089
    # of Openings
    1
    Job Location(s)
    US-MD-Bethesda
    Category
    Information Technology
  • Overview

    Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.

     

    We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

     

    Duties & Responsibilities

    MSC is currently searching for an IT Technician to provide technical support and coordinate support initiatives for scientific systems at the National Institutes of Health (NIH).


    Primary Responsibilities:

    • Work closely with the scientific staff to understand current instrument needs and concerns as well as future plans.
    • Establish solid relationships and maintain effective communications with the scientific user community and technical support staff.
    • Inventory, document, and secure all existing instrument controllers, including Ophthalmic PACS systems (multiple vendors), Microperimeters (MP1, MAIA, etc), optical coherence tomography systems (OCTs), cSLO cameras, Fundus Cameras, electroretinograms (ERG), sonograms, contrast sensitivity testing, color vision testing, visual field instruments, and electronic visual acuity systems, and optical coherence tomography machine, etc.
    • Learn and document technical functions of instrument controllers and scientific software.
    • Identify, document, and translate scientific requirements into configuration, scripting, and network access requirements for service desk and systems operations technicians.
    • Analyze scientific requirements; develop and implement creative solutions that balance scientific, functional, technical, and security needs.
    • Develop custom scripts aimed facilitating solutions and improving performance and integration.
    • Train service desk and systems operations personnel on support requirements and best practices for maintaining instrument controllers and scientific software.
    • Assist scientists and vendors in deploying, configuring, troubleshooting, upgrading, maintaining, and supporting scientific instruments and software.
    • Manage infrastructure and configuration requirements for new instrument controllers and scientific software systems.
    • Work with the security, patching, and release management teams to maintain functionality and security of all scientific instruments and software.
    • Work with IT infrastructure support team to implement and configure and connect to Scientific VLANs.

    Requirements

     

    Qualifications:

    • Bachelor's degree in bioinformatics, computer science or related field.
    • Minimum 5 years of experience supporting lab sciences and instrument controllers.
    • Experience supporting MacLinux, and Windows.
    • Excellent customer service skills.
    • Ability to listen carefully, analyze requirements, troubleshoot, and develop innovative solutions that balance potentially conflicting requirements.
    • Exceptional verbal and written communication skills across scientific, technical, and non-technical audiences.
    • Knowledge of network and systems administration.
    • Meet all requirements for obtaining and maintaining a Public Trust Clearance.

    Preferred but not required:

    • Familiarity with High Performance Computing environments.
    • Intermediate programming and scripting skills (Perl, Python, Bash, etc.).
    • One or more OS-related vendor certifications (Apple, Linux, Microsoft).
    • One or more vendor-independent certifications such as those from CompTIA (A+, N+, Project+, Security+, etc.).
    • ITIL v3 Foundation certification.
    • Experience with enterprise level ticketing systems such as ServiceNow, Remedy, etc.
    • Experience with remote and mobile enabled user environments.

     

     

    Medical Science & Computing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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