• Program Analyst

    Posted Date 3 weeks ago(7/30/2018 1:30 PM)
    Job ID
    # of Openings
    Job Location(s)
    Admin & Clerical
  • Overview

    Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.


    We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!


    Duties & Responsibilities

    Medical Science & Computing is searching for a Program Analyst in support of infrastructure services at the National Institutes of Health (NIH).


    Primary Responsibilities:

    • Establish and maintain cooperative working relationships with a diverse group of staff members, stakeholders, and customers.
    • Attend key meetings with stakeholders; document meeting minutes, requirements, and decisions; follow through on action items.
    • Coordinate acquisition processes between SMEs and corporate contracts support across hardware, software, and services.
    • Identify and manage risks across program activities, assessing impact, probability, and response alternatives.
    • Analyze program and administrative management information needs and develops reporting systems to address gaps; determine data needs; recommend data gathering and analysis tools; evaluate alternatives; facilitate reviews and approvals; and work across teams to implement solutions.
    • Analyze operations effectiveness proactively and reactively; develop business cases, After Action Reports (AARs), Timelines, Corrective Action Plans (CAPs), and Plans of Action and Milestones (POAMs) as appropriate; follow change management procedures for introducing and garnering approvals on strategic improvement initiatives.
    • Initiate and manage process improvement projects; document as-is and to-be workflows; advise on opportunities for automation in support of operational goals; identify change management and training needs.
    • Develop and modify program policies, procedures, and work instructions as required to meet performance goals and Service Level Agreements (SLAs).
    • Perform management studies to assess effectiveness and efficiency across program initiatives; analyze work load, work methods, staffing models/utilization, management practices, and compliance with requirements.
    • Assist with general administration, reporting, knowledge management, and other activities as needed.




    Position Requirements:

    • Bachelor’s Degree in Business, Communication, or other related discipline
    • ITIL v3 Foundation or higher level certification and experience working in environments with ITIL-based processes
    • Experience in acquisition-related processes for purchasing hardware, software, and services
    • Experience in a scientific research and development (R&D) environment with demonstrated ability to analyze problems and propose multiple alternative solutions
    • Ability to effectively and confidently communicate – in writing and presentations – complex topics and procedures with team members and all levels of customer stakeholders
    • Experience managing documentation for program/project management, strategic planning, and training purposes
    • Knowledge of project management techniques- traditional and agile - and experience applying them to successful project completion
    • Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving
    • Experience with tools for managing projects, processes/workflows, and documentation such as Jira, SharePoint, ServiceNow, Visio, etc.
    • Must meet all requirements for obtaining and maintaining a Public Trust Clearance



    Medical Science & Computing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.


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