• Desktop Platform Engineer

    Posted Date 2 weeks ago(7/5/2018 11:02 AM)
    Job ID
    2018-3038
    # of Openings
    1
    Job Location(s)
    US-MD-Bethesda
    Category
    Business Development
  • Overview

    Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.

     

    We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

     

    Duties & Responsibilities

    MSC is currently searching for a Desktop Platform Engineer to provide comprehensive patching, release, and operations support for enterprise systems at the National Institutes of Health (NIH).

    Primary Responsibilities:

    • Lead desktop engineering team in heterogeneous environment incorporating Linux, Mac, and Windows servers and workstations.
    • Maintain images for workstations and tablets.
    • Provide expertise in IBM BigFix, LANRev, and Microsoft tools (GPO/WSUS/SCCM/MDT).
    • Manage patching and software release distributions to servers and workstations using IBM BigFix; create and test OEM and custom fixlets and packages prior to release; administer the BigFix Web UI.
    • Deploy approved release packages and break-fix solutions in accordance with all enterprise architecture and configuration, change, and release management policies and procedures.
    • Monitor compliance of government furnished equipment to software standards and remediate issues.
    • Evaluate suitability and compatibility issues related to new hardware and software; consult with management and users on solutions.
    • Draft user communication and issue email notifications to key stakeholders and the user community regarding environment changes, patches, and outages, both planned and unplanned.
    • Develop and maintain small software tools and custom scripts, using PowerShell, Visual Basic, and Wise, to automate repetitive tasks and improve user access to self-service options.
    • Troubleshoot and resolve issues as required, and propose and implement changes aimed at continuous improvement.

     

    Requirements

    Qualifications:

    • Bachelor’s Degree in Computer Science, Information Systems, or other related business, scientific, or technical discipline
    • 5+ years of experience supporting Windows, Mac, and Linux systems in a complex research-based 24/7 enterprise environment
    • 3+ years of experience using several software distribution tools including Windows GPO, Windows WSUS, Microsoft Deployment Tool (MDT), LANRev, IBM BigFix, PowerBroker, JAMFCasper, and/or Spacewalk
    • Experience creating and modifying Microsoft Installer (MSI) packages
    • Experience managing Active Directory and other directory services, such as Lightweight Directory Access Protocol (LDAP), SAML, and Kerberos
    • Experience scripting solutions using PowerShell, Visual Basic, and/or Wise
    • Knowledge of basic Windows command line executables and switches syntax
    • Ability to effectively and confidently communicate – in writing and presentations – complex topics and procedures with team members and all levels of customer stakeholders
    • Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving
    • Demonstrated ability to analyze problems and propose multiple alternative solutions
    • Experience with hardware and software for networking; distributed computing; virtualization; large-scale, high-performance storage systems; databases; telephony; and cloud computing
    • Experience managing work using agile and ticketing systems such as JIRA and ServiceNow
    • Applicable certifications to demonstrate technical competencies: Examples include certifications as those from CompTIA (A+, N+, Project+, Security+, etc.), ITIL v3, Apple, Linux, Microsoft, etc.
    • Must meet all requirements for obtaining and maintaining a Public Trust Clearance

     

    Preferred Qualifications:

    • ITIL v3 Foundation or higher certification
    • Experience creating custom fixlets in BigFix and deploying OEM and custom fixlets and actions across the full enterprise and administering BigFix Web UI

     Medical Science & Computing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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