• Quality Manager

    Posted Date 2 weeks ago(6/6/2018 6:07 AM)
    Job ID
    2018-3004
    # of Openings
    1
    Job Location(s)
    US-MD-Bethesda
    Category
    Business Development
  • Overview

    Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.

     

    We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

     

    Duties & Responsibilities

    Medical Science & Computing is searching for a Quality Manager to support continuous improvement in technology, process, and service at the National Institutes of Health (NIH).

    Duties and Responsibilities:

    • Lead efforts to assess and improve the effectiveness and efficiency of IT service management processes and controls by applying the ITIL framework and implementing best practices and enterprise tools.
    • Work with stakeholders to define critical success factors and key performance indicators; establish clear and comprehensive performance measures and metrics, data collection strategies and tactics, and improvement objectives.
    • Develop, maintain, and enhance a comprehensive quality assurance plan for technology, process, and service across all contract task areas.
    • Establish and maintain baseline performance indicators and a Continual Service improvement register; develop templates, guidelines, and processes to facilitate consistent, accurate, and precise data collection and reporting.
    • Work closely with customer, program manager, task area leads, and service delivery managers to identify potential improvement projects and execute approved action plans.
    • Interface effectively with cross-functional teams with diverse technical skill sets; lead successful transformations by challenging, inspiring, and supporting culture of continuous improvement and information-driven decision making.
    • Provide thought leadership in addressing challenges and suggesting alternative ideas.
    • Develop and present compelling business cases to garner resources, support, and change champions / buy-in.
    • Implement industry best practices and methodologies – including PCDA, Lean, Six Sigma, TQM, BPR, etc. – to improve effectiveness and efficiency in relation to technology, process, and service operations.
    • Supervise quality management team members and manage quality improvement projects across teams and task areas.
    • Maintain detailed qualitative and quantitative performance data and provide reports in the format and time frames required to support business decisions and improvement actions.
    • Compile quantitative reports and create presentations to quantify initiatives, results, benefits, and outcomes.
    • Develop, implement, and continually monitor ongoing surveillance plans for ensuring sustainability of improvements achieved.
    • Comply with all organization change management procedures.
    • Provide regular reports on performance, improvement targets, and plans of action.
    • Raise risks, issues, and exceptions; follow-through to resolution.
    • Capture and apply lessons learned to facilitate continuous improvement in quality management.

     

     

     

    Requirements

     

    Position Requirements:

    • Bachelor’s Degree in Business, Information Technology, or other relevant discipline
    • Minimum of five years of proven experience in quality management, continuous service improvement, and operations optimization in an ITIL-based environment in complex, research-oriented organizations
    • ITIL Expert certification required
    • Familiarity with ISO/IEC 20000 for IT service management
    • Experience with multiple quality methodologies to include ITIL, Lean Six Sigma, TQM, BPR, CMMI, etc.
    • Solid understanding and experience working with performance data, analytics, and statistics.
    • Excellent organization and technical project management skills using both traditional and agile methodologies; PMP certification preferred
    • Ability to effectively and confidently communicate – in writing and presenting – complex topics and procedures with team members and all levels of customer stakeholders
    • Proficiency in writing in plain language to deliver accuracy, clarity, consistency, and compliance to requirements
    • Excellent customer service skills in working with customer leads and stakeholders
    • Demonstrated success as an effective transformational leader who will challenge, inspire, and support while effectively interfacing with personnel at all levels
    • Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving
    • Proficient in Microsoft Office (Word, Excel, and PowerPoint), Project, and Visio
    • Ability to meet all requirements for obtaining and maintaining a Public Trust Clearance

    Medical Science & Computing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

     

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