• Configuration Manager

    Posted Date 2 weeks ago(6/5/2018 1:21 PM)
    Job ID
    # of Openings
    Job Location(s)
    Business Development
  • Overview

    Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.


    We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!


    Duties & Responsibilities

    Medical Science & Computing is searching for an ITIL Certified Configuration Manager to lead configuration management support for enterprise IT systems at the National Institutes of Health (NIH).


    Primary Responsibilities:

    • Lead efforts to assess and improve configuration management processes and controls by applying the ITIL framework and implementing best practices and enterprise tools.
    • Work with stakeholders to define clear configuration management objectives and requirements, agree on priorities, communicate progress updates and demonstrations, and provide responsive change management throughout the system life cycle.
    • Provide detailed reports on configuration items to support knowledge management and facilitate forecasting, planning, and incident/problem resolution; support effective and efficient decision making by ensuring accurate, reliable, and timely information.
    • Provide thought leadership in addressing challenges and suggesting alternative ideas.
    • Manage the ServiceNow Configuration Management Database (CMDB) and all related data collection, quality assurance, and reporting processes.
    • Develop and maintain relevant policies, SOPs, and quality and performance measures; ensure consistent application of same across all configuration managed assets and environments.
    • Develop templates, guidelines, and processes to facilitate consistency, accuracy, and traceability in identifying, recording, verifying, controlling, and maintaining configuration information.
    • Interface effectively with cross-functional teams with diverse technical skill sets.
    • Lead successful transformations by challenging, inspiring, and supporting a culture of continuous improvement and information-driven decision making.
    • Implement a quarterly physical and functional configuration audit process; compare actual status and authorized status of configuration items; work with stakeholders to remedy identified issues; keep customer informed throughout. 
    • Raise risks, issues, and exceptions; follow-through to resolution.
    • Capture and apply lessons learned to facilitate continuous improvement.




    Basic Qualifications:

      • Bachelor’s Degree in Business, Information Technology, or related discipline
      • Minimum of five years of proven experience in IT configuration and documentation control management in complex, research-oriented organizations
      • ITIL Expert certification required
      • Demonstrated understanding of and experience implementing and improving processes within an ITIL-based environment
      • Excellent organization and technical project management skills using both traditional and agile methodologies; PMP certification preferred
      • Familiarity with IT project governance and HHS Enterprise Project Life Cycle (EPLC)
      • Experience with the ServiceNow IT Asset Management, Configuration Management, and Change Management modules
      • Ability to think analytically and independently with a strategic mindset to provide the thought leadership necessary to introduce incremental and evolutionary change
      • Demonstrated success as an effective transformational leader who will challenge, inspire, and support while effectively interfacing with personnel at all levels
      • Ability to effectively, collaboratively, and confidently communicate – in writing and presentations – complex topics and procedures with cross-functional team members and all levels of customer stakeholders
      • Excellent client management and customer service skills
      • Excellent attention to detail, quality, and follow-through
      • Commitment to continuous improvement and the elimination of performance variability
      • Experience in a scientific research and development (R&D) environment with demonstrated ability to analyze problems and propose multiple solutions
      • Must meet all requirements for obtaining and maintaining a Public Trust Clearance

    Medical Science & Computing is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.



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