• Change Manager

    Posted Date 2 weeks ago(6/5/2018 1:21 PM)
    Job ID
    2018-3002
    # of Openings
    1
    Job Location(s)
    US-MD-Bethesda
    Category
    Business Development
  • Overview

    Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.

     

    We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

     

    Duties & Responsibilities

    Medical Science & Computing is searching for a Change Manager to support enterprise information technology support teams at the National Institutes of Health (NIH).

    Primary Responsibilities:

    • Work with cross-functional teams with diverse technical skill sets to support successful configuration, change, and release management.
    • Track all requests for change (RFCs) throughout the change and release process along with impacted configuration items using the designated tools.
    • Manage all change records; assess RFCs by reviewing the 7Rs of change from customer, engineer, and vendor perspectives; follow up to gather additional information as required.
    • Verify that changes are planned, engineered, tested and approved prior to their implementation in any system or infrastructure component.
    • Develop, maintain, and enhance policies, procedures, and other relevant documentation for the change management process; collaborate with government leads to enforce compliance and foster continuous improvement.
    • Facilitate Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) reviews, approval voting, and meetings (virtual and in-person); obtain the appropriate signatures or e-mail approvals on all required decisions and documentation; publish agendas, meeting minutes, and decision memos; coordinate and communicate resolution of change management issues.
    • Support configuration management identification and documentation in the review, processing and approval of requests for change.
    • Help determine configuration items and environments which require change control, in support of change process and policy.
    • Manage change release schedule; identify dependencies and resolve conflicts as required.
    • Facilitate the post-implementation review process; collect lessons learned and follow-through on continuous improvement actions.
    • Gather performance measures and metrics; present to decision makers and stakeholders for awareness and continuous improvement participation and decisions.
    • Coordinate stakeholder communication for effective management and control of changes.
    • Raise risks, issues, and exceptions; follow-through to resolution; devise clear risk mitigation strategy and engage appropriate stakeholders.
    • Gather requirements and research solutions to configuration, change, and release management challenges and improvement initiatives.
    • Prepare briefings and reports as required.
    • Enforce government change governance decisions.

     

     

     

    Requirements

     

    Position Requirements:

    • Bachelor’s Degree in Business, Computer Science, or equivalent required
    • Minimum of five years of proven experience in IT change management in complex, research-oriented organizations
    • ITIL Expert certification required
    • Demonstrated understanding of and experience with change management, configuration management, and release management processes in an ITIL-based environment
    • Knowledge and experience in Software Development Lifecycle (SDLC) and infrastructure operations to include change management, configuration management, and release management processes
    • Experience with change management tools within ServiceNow and Jira
    • Ability to communicate effectively, collaboratively, and confidently – in writing and in one-on-ones, small groups, and large group meetings/presentations – to all levels of technical and nontechnical stakeholders
    • Strong service orientation, balancing needs across multiple stakeholders and providing thought leadership and a continuous improvement mindset in proposing solutions
    • Ability to analyze problems and propose multiple alternative solutions
    • Skilled at establishing rapport with colleagues, working collaboratively with cross-functional teams, and coordinating effectively with other internal departments
    • Skilled at managing multiple work priorities concurrently and demonstrating initiative with limited supervision
    • Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving
    • Experience reviewing deliverables for completeness, quality, and compliance with established standards and policies, demonstrating the highest attention to detail in execution and record keeping
    • Ability to meet all requirements for obtaining and maintaining a Public Trust Clearance 

    Medical Science & Computing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

     

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