• Infrastructure Operations Manager

    Posted Date 3 weeks ago(5/31/2018 2:21 PM)
    Job ID
    # of Openings
    Job Location(s)
    Business Development
  • Overview

    Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.


    We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!


    Duties & Responsibilities

    MSC is currently searching for an Infrastructure Operations Manager to provide technical leadership and direction for systems at the National Institutes of Health (NIH).

    Primary Responsibilities:

    • Establish, build, and lead a diverse, world-class 24/7 infrastructure operations team; manage cross functional teams specializing in server administration (Linux, Mac, and Windows), cloud services, web and application hosting, storage, backup and recovery, desktop engineering, and systems administration; create and drive a culture of ownership, innovation, collaboration, accountability, and safety.
    • Manage day-to-day operations of data centers, server rooms, and LAN closets to maximize uptime in the most cost-effective way; enforce environmental and safety standards.
    • Analyze infrastructure support needs, evaluate technical solutions, and apply industry best practices to provide responsive and effective solutions that align with customer goals and mission.
    • Evaluate existing operating protocols, policies, and procedures; recommend changes and maintenance plans for optimization and quality improvements.
    • Work with multiple stakeholders to identify, recommend, develop, implement, and support cost-effective technology solutions to operations challenges.
    • Operate, monitor, maintain, and support physical facilities capacity and systems to include rack space utilization, heating and cooling of air (CRAC/CRAH units) and water, cabling, power supply, generators, UPS systems, fire warning/suppression, and continuous monitoring.
    • Support Security Management by developing documentation for SA&A, POA&M, and other security initiatives; security training for site personnel; and ongoing tests and remediation plans.
    • Lead incident response to facilities and infrastructure outages and downtime, notifying government and contractor staff, managing performance issues, and minimizing recovery time in accordance with policies and procedures.
    • Perform Project Management for enhancement implementations, and establish and maintain relevant documentation, as required.
    • Create and maintain documentation and appropriate signage/labeling on all aspects of the data center, including electrical and mechanical systems, equipment and installations, systems hosted, and disaster recovery (DR) / continuity of operations (COOP) plans.
    • Contribute technical requirements, evaluation criteria, performance feedback, and operational concerns/risks in support of procurement activities.
    • Plan and execute operational budgets; develop creative approaches for reducing operational costs and total cost of ownership while improving overall operations efficiency.
    • Participate in requirements gathering, planning, and buildouts of new data centers, server rooms, LAN closets, and office/lab space to support IT infrastructure; review building plans and specifications; and conduct site-visits during construction.
    • Develop, implement, communicate, and enforce IT policies, procedures, and process improvements.
    • Establish guidelines to monitor systems performance and ensure service stability; track progress and report on status of systems operations as well as infrastructure capacity, integrity, and availability.
    • Monitor physical inventory levels and virtual capacity; recommend purchases of equipment and supplies as needed to meet operational requirements and maintain agreed upon standby levels.
    • Raise risks, issues, and exceptions; devise clear mitigation strategies; follow-through to resolution.
    • Research emerging trends and new technologies to identify potential improvements; develop business case justifications and cost/benefit analyses for IT spending and initiatives.
    • Ensure the efficient utilization of IT resources, personnel, and equipment.
    • Manage on-call rotation and infrastructure maintenance schedules.



    Basic Qualifications:

    • Bachelor’s Degree in Computer Science, Engineering, or related discipline
    • 10+ years of experience managing technology operations in critical, complex, research-oriented environments, including data center operations, monitoring, incident management, and DR/COOP
    • 5+ years of supervisory experience, leading and developing cross-functional technical teams
    • Technical certifications attesting to well-rounded and advanced knowledge and skills across networks, servers, databases, cloud services, security, and other related disciplines
    • Data Center certifications to include Certified Data Center Professional (CDCP) certification and Data Center Energy Practitioner (DCEP) certification
    • Demonstrated understanding of and experience implementing and improving processes within an ITIL-based environment; ITIL Foundation certification required; ITIL Expert certification preferred
    • Excellent organization and technical project management skills using both traditional and agile methodologies; familiarity with IT project governance and HHS Enterprise Project Life Cycle (EPLC); PMP certification preferred
    • Working knowledge of electrical and mechanical systems to include power, UPS, HVAC, network, cabling, server and storage infrastructure
    • Experience with Data Center Infrastructure Management (DCIM) tools, including APC StruxureWare and iTRACS
    • Understanding and experience working within the Federal Data Center Consolidation Initiative (FDCCI) and Data Center Optimization Initiative (DCOI)
    • Excellent problem solving, decision making, and prioritization skills balancing multiple demands in a dynamic environment
    • Ability to effectively and confidently communicate complex concepts – in speaking and writing –with team members and all levels of technical and nontechnical customer stakeholders
    • Outstanding leadership, team building, and consensus building skills across diverse skill sets and stakeholder perspectives
    • Ability to create diagrams, policies, procedures, presentations, etc., as needed for day-to-day management as well as read blueprints/schematics, etc. as needed for planning/issue remediation
    • Experience managing vendors, installation teams, removal teams, and property requirements
    • Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability
    • Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change
    • Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving
    • Strong work ethic and accountability; willing to work outside normal business hours when required for on-call support, maintenance, and/or incident response
    • Ability to meet all requirements for obtaining and maintaining a Public Trust Clearance




    Medical Science & Computing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.


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