• Patient Care Coordinator

    Posted Date 1 month ago(5/15/2018 4:09 PM)
    Job ID
    2018-2965
    # of Openings
    3
    Job Location(s)
    US-MD-Bethesda
    Category
    Science
  • Overview

    Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.

     

    We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

     

    Duties & Responsibilities

    • Performs logistical and administrative duties that facilitate the work of physicians, nurses, social workers, and other members of the CC staff who provide patient care
    • Communicates with patients, caregivers, family members and staff while coordinating and planning simple and complex travel, lodging and transportation arrangements
    • Acts as a liaison between physicians, nursing, NIH staff, contractors and other departments
    • Acts as a liaison between staff, departments and patients/caregivers/family members
    • Answers incoming calls, e-mails, and otherwise remains responsive to queries and concerns related to core duties as described above in a timely manner
    • Collects outside medical documentation, electronically scans and uploads records (including patient ID and demographic data) into the electronic medical record as appropriate
    • Communicates with various clinical administrative support offices/clinics/employees concerning the scheduling and coordination of patient appointments
    • Arranges patient travel including lodging, meals, local transportation, and direct bill requests
    • Adapt and maintain filing systems to create and support an ongoing data base of patient encounters and patient appointments
    • Enters/updates clinic and/or physician appointment schedule availability into the central appointment calendar
    • Provides appointment and travel information to patients, including scheduled dates and times, appropriate documents to bring, clinic information, hospital maps, travel, and hotel information
    • Obtains up-to-date patient records and other pertinent information prior to appointments or visits
    • Sends patient appointment reminders and travel details

    Requirements

     

    BASIC QUALIFICATIONS

     

    • Medical Assistant, Nursing Assistant or related clinical training with certificate desired
    • A minimum of four (4) years of progressively responsible administrative experience
    • Experience scheduling patient appointments and/or travel arrangements and maintaining patient records as it relates to patient care arrangements
    • Understanding of clinical operations in order to provide adequate patient care arrangements
    • Strong customer service focus
    • Strong organizational skills with the ability to successfully manage competing priorities
    • Resourcefulness in problem solving
    • Ability to follow through with delegated tasks and take accountability
    • Strong interpersonal skills and ability to work effectively in a team environment
    • Must be able to communicate clearly and concisely, both orally and in writing
    • Ability to efficiently compose correspondence, prepare reports from raw data, design, set up and maintain electronic and paper filing systems
    • Documented proficiency with Microsoft Office software (e.g., Word, Excel, etc)
    • Must be able to obtain and maintain a security clearance (including background check)
    • Plan, organize, prioritize, and perform duties as assigned with minimal supervision

     

    PREFERRED QUALIFICATIONS

     

    • Bachelor’s degree in discipline related to duties as described
    • Knowledge of medical/scientific objectives and terminology
    • General familiarity with requirements of clinical protocols
    • Prior experience performing duties as above in a healthcare setting

     

     

    Medical Science & Computing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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