• ServiceNow Administrator/Developer

    Posted Date 2 months ago(4/30/2018 4:18 PM)
    Job ID
    # of Openings
    Job Location(s)
    Business Development
  • Overview

    Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.


    We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!


    Duties & Responsibilities

    MSC is currently searching for a ServiceNow Administrator/Developer at the National Institutes of Health (NIH).


    Primary Responsibilities:

    • Gather and document user, process, functional, technical, and integration requirements.
    • Create use cases and product backlog items for incorporation in administration and development work loads.
    • Work closely with business and IT teams to solicit input, plan expansion initiations and prioritize requests,
    • Provide operational end user support in troubleshooting and resolving ServiceNow issues, managing access, generating reports, and completing catalog tasks.
    • Identify system deficiencies and recommend solutions based on user needs and integration requirements.
    • Lead continuous improvement of processes, standards, policies, working methods, and tools.
    • Apply ITIL processes within ServiceNow modules to support ongoing operations and continuous improvement initiatives.
    • Develop custom reports and workflows based on customer specifications.
    • Learn and implement new versions and functionality/features as released with minimal disruption to IT operations.
    • Support data loads, extracts, and migrations as needed.
    • Apply patches and upgrades as released; maintain configuration consistency across environments.
    • Configure application UI and workflows.
    • Develop custom scripts to automate tasks and processes within ServiceNow.
    • Integrate IT tools, new applications, and existing ITSM workflows and tools with ServiceNow using SAML 2.0 and Web services.
    • Code and maintain web- and cloud-based systems, developing solutions that provide usability ad accessibility.
    • Adhere to coding best practices, standards, procedures and techniques.
    • Document technical code and lessons learned.
    • Comply with change management and security management policies and procedures, including preparations for Authority to Operate (ATO) approvals.
    • Develop quality management plans, test items, and scripts for new releases, integrations, and customizations.
    • Perform manual system and integration testing.
    • Create scripts for automating ongoing and regression testing.
    • Document test results, provide analysis, and make go/no-go recommendations.
    • Measure performance and identify opportunities for continuous improvement.




    Basic Qualifications:

    • Bachelor’s Degree in Computer Science/Engineering or equivalent
    • 5+ years’ proven experience in ServiceNow administration and development for large organizations, including implementation of key modules and scripting business rules, UI pages, UI macros, etc.
    • ServiceNow certifications: ServiceNow Certified Administrator, Certified Application Developer and/or Certified Implementation Specialist
    • Experience with ServiceNow Orchestration
    • Experience implementing modules for service desk/incident management, service request and service catalog, change management, configuration management, asset management, knowledge management, and problem management; Service Catalog; CMS; MID Server; integrations with LDAP/AD and monitoring/alert tools, and other applications external to ServiceNow
    • ITIL v3 Foundation certification and experience in ITIL-based processes
    • Experience with relevant programming concepts, tools, and languages, including SOAP, REST, SAML 2.0, Java, JavaScript, .Net, HTML, Web Services, Microsoft Visual Studio
    • Experience implementing systems using the Agile/Scrum methodology
    • Must meet all requirements for obtaining and maintaining a Public Trust Clearance


    Preferred Qualifications 

    • ITIL Intermediation Qualifications or Expert certification
    • Front-end web development skills (e.g. AngularJS, Bootstrap, HTML5) and experience developing in the ServiceNow Service Portal
    • Experience with ServiceNow within the National Institutes of Health

    Medical Science & Computing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.


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